Round-the-clock monitoring, proactive maintenance and expert helpdesk — delivered under contractual SLAs. Our ITIL-aligned managed services ensure your infrastructure, cloud and end-user environments run at peak performance.
Critical incidents — 24/7/365
Contractual uptime guarantee
From helpdesk to senior engineer
Incident, problem & change management
Continuous monitoring of your entire IT estate — servers, network, storage, cloud and security — with intelligent alerting.
Multi-channel service desk covering end-user support, incident management and service requests — in Romanian, Russian and English.
Systematic patching of OS, firmware, middleware and applications — keeping your environment secure against known vulnerabilities.
Regular maintenance activities that prevent unplanned downtime — performed during agreed maintenance windows.
Physical on-site support for hardware issues, installations and projects that require hands-on engineer attendance.
Operational management of your Azure, Microsoft 365 and AWS environments — cost governance, security posture and optimisation.
We document your entire IT estate — infrastructure, applications, contacts and escalation paths — creating a comprehensive IT runbook.
We deploy monitoring agents, configure SNMP, integrate cloud APIs and establish baseline metrics — typically completed within 5 business days.
We agree response and resolution times for each priority level, configure the service desk and communication channels, and transition to live service.
Our NOC team monitors 24/7, the service desk handles all requests and incidents, and senior engineers perform proactive maintenance — all measured against KPIs.
Monthly availability and incident reports, plus quarterly reviews with your management — covering service performance, upcoming changes and improvement initiatives.
Get a tailored managed services proposal — we scope the service based on your infrastructure, team size and required SLAs.